Question 1

How much does an online doctor consultation cost?

Accepted Answer

Online doctor consultations are $0 out of pocket for Alberta Health Card holders.

Question 2

When can I see a doctor on OrbitDoctor?

Accepted Answer

OrbitDoctor is available 7 days a week until 11 PM, including weekends and holidays.

Question 3

Are visits by phone or video?

Accepted Answer

Yes. OrbitDoctor visits may be completed by phone or video, depending on your concern and clinical needs.

Question 4

Are all doctors licensed in Canada?

Accepted Answer

Yes. All doctors on OrbitDoctor are licensed Canadian physicians authorized to provide care to Alberta patients.

Question 5

Can I get prescriptions, referrals, sick notes, or lab requisitions?

Accepted Answer

A doctor may provide prescriptions, referrals, sick notes, or lab requisitions when clinically appropriate after assessment.

Question 6

Do I need an Alberta Health Card?

Accepted Answer

Yes. You need a valid Alberta Health Card to access $0 out-of-pocket insured doctor consultations through OrbitDoctor.

Question 7

How much does an online doctor visit cost?

Accepted Answer

For Alberta Health Card holders, insured doctor consultations are $0 out of pocket.

Question 8

Are there any fees for uninsured services?

Accepted Answer

Some services such as sick notes, medical forms, or letters may not be covered by Alberta Health Insurance. Fees are disclosed when applicable.

Question 9

How does an online doctor visit work?

Accepted Answer

You start your visit online, share your concern and relevant health information, and connect with a licensed doctor by phone or video. The doctor assesses your concern and guides you toward the appropriate next step.

Question 10

Can I choose phone or video?

Accepted Answer

Yes. OrbitDoctor visits may be completed by phone or video, depending on your concern, clinical needs, and what is appropriate for the doctor assessment.

Question 11

How long is a typical visit?

Accepted Answer

Visit length varies based on your concern and clinical needs. The doctor will take the time needed to assess your situation appropriately.

Question 12

Can I use OrbitDoctor on my phone?

Accepted Answer

Yes. You can start and complete your visit from your phone, tablet, or computer with an internet connection.

Question 13

What if I have technical issues during my visit?

Accepted Answer

If you experience technical difficulties, try reconnecting or switching between phone and video if available. Contact support if you need assistance completing your visit.

Question 14

What are OrbitDoctor's hours?

Accepted Answer

OrbitDoctor is available 7 days a week until 11 PM, including weekends and holidays.

Question 15

Is OrbitDoctor available on weekends?

Accepted Answer

Yes. OrbitDoctor is open 7 days a week, including weekends and holidays.

Question 16

How long is the wait to see a doctor?

Accepted Answer

Wait times vary based on demand. OrbitDoctor offers same-day virtual walk-in care, and you can start your visit online when you are ready.

Question 17

Can I get after-hours care?

Accepted Answer

OrbitDoctor provides extended evening access until 11 PM, 7 days a week. If you have a medical emergency, call 911 or go to the nearest emergency department.

Question 18

Are the doctors located in Canada?

Accepted Answer

Yes. All doctors on OrbitDoctor are licensed Canadian physicians providing care to Alberta patients.

Question 19

Is OrbitDoctor backed by physical clinics?

Accepted Answer

Yes. OrbitDoctor is backed by licensed physical clinics in Alberta.

Question 20

What qualifications do OrbitDoctor doctors have?

Accepted Answer

Doctors on OrbitDoctor are licensed Canadian physicians authorized to provide virtual care to Alberta Health Card holders.

Question 21

How is my health information protected?

Accepted Answer

Your personal and health information is handled in accordance with applicable privacy and health information laws, including Alberta's Health Information Act where applicable. See our Privacy Policy for details.

Question 22

Is OrbitDoctor a physical walk-in clinic?

Accepted Answer

No. OrbitDoctor is an online walk-in clinic. You connect with licensed Alberta doctors by phone or video from home, work, or anywhere in Alberta.

Question 23

What conditions can OrbitDoctor help with?

Accepted Answer

OrbitDoctor can help with many common medical concerns, including illnesses, prescription refills, referrals, sick notes, routine concerns, chronic condition follow-up, and mental health concerns, when clinically appropriate.

Question 24

Can I get prescription refills?

Accepted Answer

Yes. A doctor may renew existing prescriptions when clinically appropriate after assessment.

Question 25

Can I get specialist referrals?

Accepted Answer

Yes. A referral may be provided when medically appropriate after assessment.

Question 26

Can I get a sick note?

Accepted Answer

Yes. A sick note may be provided when clinically appropriate. Some uninsured service fees may apply.

Question 27

What can't OrbitDoctor help with?

Accepted Answer

OrbitDoctor is not for medical emergencies. The doctor will determine whether your concern is appropriate for phone or video care and may recommend in-person evaluation when needed.

Question 28

Can OrbitDoctor help with mental health concerns?

Accepted Answer

Yes. Mental health concerns may be addressed during a virtual visit when clinically appropriate. The doctor will assess your situation and recommend appropriate next steps.

Question 29

Can OrbitDoctor help with allergies?

Accepted Answer

Yes. Allergy-related concerns may be reviewed during your visit when appropriate for virtual care.

Question 30

Can OrbitDoctor help with chronic conditions?

Accepted Answer

Yes. Chronic condition follow-up may be available when clinically appropriate for phone or video care.

Question 31

Can OrbitDoctor help with skin or sleep issues?

Accepted Answer

Many routine skin and sleep concerns may be reviewed during a virtual visit. The doctor will determine whether your concern is suitable for online care.

Question 32

Can OrbitDoctor help with travel health?

Accepted Answer

Travel-related health questions may be addressed when clinically appropriate. The doctor will guide you based on your specific situation.

Question 33

Can I ask general health questions?

Accepted Answer

Yes. You can discuss your health concern with a licensed doctor, who will assess whether virtual care is appropriate and advise on next steps.

Frequently Asked Questions

Quick Answers

Alberta Health Card & Cost

Online Doctor Visits

Hours & Availability

Doctors & Clinic Trust

What Can OrbitDoctor Help With?

Common Health Concerns

Still Have Questions? Start With an Alberta Doctor Online.

Related Pages

See a Doctor Online

Virtual Walk-In Care