This Privacy Policy describes how OrbitDoctor collects, uses, discloses, and protects personal information and health information when you use our website, platform, and virtual care services. This policy applies to individuals who access or use OrbitDoctor services in Alberta, Canada.
When you use OrbitDoctor, we may collect health information that you provide during your visit, including symptoms, medical history, medications, allergies, previous treatments, and other information relevant to your care. This information is collected to facilitate your consultation with a licensed healthcare provider.
We collect personal information such as your name, date of birth, contact details, Alberta Health Card information, address, and account credentials. This information is necessary to verify eligibility, create your account, and facilitate your care.
We automatically collect certain technical information when you visit our website or use our platform, including IP address, browser type, device information, pages visited, and usage data. This helps us improve our services and ensure platform security.
We do not sell your personal or health information. We may share your information in the following circumstances:
If a prescription is issued during your visit, we may share relevant information with pharmacy partners to facilitate prescription fulfillment, with your consent where required.
We may disclose information when required by law, regulation, court order, or legal process, or when necessary to protect the rights, property, or safety of OrbitDoctor, our users, or others.
With your consent, we may share health information with other healthcare providers involved in your care to support continuity of care and appropriate follow-up.
By using OrbitDoctor services, you consent to the collection, use, and disclosure of your personal and health information as described in this Privacy Policy. You may withdraw consent for certain uses of your information, subject to legal and contractual restrictions.
For health information, we obtain consent in accordance with applicable health information legislation, including Alberta's Health Information Act where applicable.
We use essential cookies that are necessary for the website to function properly, including session management and security features. These cookies cannot be disabled without affecting site functionality.
We may use analytics cookies to understand how visitors interact with our website, which helps us improve our services. These cookies collect aggregated, anonymous usage data.
You can manage cookie preferences through your browser settings. Disabling certain cookies may limit your ability to use some features of our website.
In the event of a privacy breach involving personal or health information, OrbitDoctor will take appropriate steps to contain the breach, assess the risk, and notify affected individuals and relevant authorities as required by applicable law.
We retain personal and health information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory requirements, and support continuity of care. When information is no longer required, it is securely disposed of or anonymized in accordance with our retention policies.
Your information is primarily stored and processed in Canada. If we transfer information outside of Canada, we take appropriate steps to ensure that your information receives a comparable level of protection in accordance with applicable privacy laws.
OrbitDoctor services are not intended for individuals under 18 years of age without appropriate parental or guardian consent. We do not knowingly collect personal information from children without such consent. If you believe we have collected information from a child without proper consent, please contact us.
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on our website and update the effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to contact our Privacy Officer, please email care@orbitdoctor.ca.